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CivicPlus See Click Fix

Infrastructure & Asset Management
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About this Product

SeeClickFix is a mobile-first 311 CRM platform that lets residents report non-emergency local issues—like potholes and graffiti—with geo-tagged photos and locations, streamlining issue tracking from submission to resolution.

Product Demo

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Product Features

Feature Description
Geo‑located Reporting with Image Upload
Residents can instantly submit neighborhood issues via photo and map, enabling precise service dispatch.
Transparent Public Feedback Loops
Every submission updates in real time—users see issue status, follow posts, and receive notifications, creating an open and accountable service process.
311 CRM Integration & Workflow Automation
Submitted reports forward directly into government work order systems—like Cityworks—enabling efficient routing and resolution tracking.

Customers Using This Product

Customer Project Details Actions
City of Detroit, MI
Used SeeClickFix to launch the “Improve Detroit” initiative; fixed 97% of nearly 190,000 resident-generated requests, expanding service categories from 16 to 29.
King County Parks, WA
Staff and residents use the platform to report park safety and infrastructure issues across 28,000 acres with geolocated precision, improving dispatch efficiency and community collaboration
City of Albany, NY
Reactivated the platform after legal reforms clarified prior-notice liabilities—balancing transparency with public accountability within their issue-reporting system.

Product Case Studies

Case Study Description Actions
Detroit’s “Improve Detroit” Success
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King County Parks Collaboration
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Sample Contracts

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