CivicPlus SeeClickFix

Residents can instantly submit neighborhood issues via photo and map, enabling precise service dispatch.

Every submission updates in real time—users see issue status, follow posts, and receive notifications, creating an open and accountable service process.

Submitted reports forward directly into government work order systems—like Cityworks—enabling efficient routing and resolution tracking.

Used SeeClickFix to launch the “Improve Detroit” initiative; fixed 97% of nearly 190,000 resident-generated requests, expanding service categories from 16 to 29.

Staff and residents use the platform to report park safety and infrastructure issues across 28,000 acres with geolocated precision, improving dispatch efficiency and community collaboration

Reactivated the platform after legal reforms clarified prior-notice liabilities—balancing transparency with public accountability within their issue-reporting system.