Product Details
EngagementHQ enables government agencies to gather, analyze, and act on public sentiment in real time—using AI-powered moderation, multi-channel feedback, and comprehensive insights to drive transparent and inclusive decision-making.
Product Features
| Feature | Description |
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Omni-Channel Feedback Collection
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Allows residents to contribute via web, mobile, email, or social—with responses ranging from text and photos to map annotations
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AI-Driven Sentiment Analysis & Moderation
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Automatically classifies feedback as positive, negative, or neutral, and supports 24/7 human+AI moderation—ensuring respectful and safe public forums.
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Insights Dashboard & Community Segmentation
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Centralizes feedback, tracks themes, and enables demographic filtering—empowering agencies to prioritize based on sentiment and reach underserved groups.
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Customers Using This Product
| Customer | Project Details | Actions |
|---|---|---|
City of Palm Desert, CA
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Used EngagementHQ to launch a project hub with interactive forums, surveys, and newsletters—resulting in a 100% increase in engagement with Spanish speakers, 82.5% newsletter open rate, and an average of 3,100 monthly views.
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City of Fairfax, VA
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Integrated EngagementHQ with govDelivery to double project subscribers, collect 1,100 survey responses in two days, and significantly increase cross-departmental engagement.
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Kansas Department of Transportation (KDOT)
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Built a public engagement site using EngagementHQ for a major road project, driving 13,000 visits, 220 subscribers, over 500 new users per month, and collecting 70 geotagged feedback pins
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Product Case Studies
| Case Study | Description | Actions |
|---|---|---|
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How a flourishing Southern California city used EngagementHQ to prioritize and enhance engagement with its residents
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Palm Desert adopted the digital platform EngagementHQ to streamline and centralize public outreach—boosting participation from Spanish speakers, increasing newsletter open-rates, reducing misinformation, and freeing up staff time through an accessible online hub for civic projects.
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Combining Digital Tools Helps Fairfax, Virginia, Expand Community Engagement
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Fairfax, Virginia combined Granicus's govDelivery and EngagementHQ digital tools to transform their community engagement from fewer than 100 email subscribers to more than dou Combining Digital Tools Helps Fairfax, Virginia, Expand Community Engagementbling participation and dramatically increasing survey responses for city planning projects.
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Life is a highway: How Kansas DOT engaged their community for a major road project
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Kansas Department of Transportation used EngagementHQ to create a dedicated engagement website for a major highway improvement project on the K-96 corridor, achieving over 572 new users monthly and building community How Kansas DOT Engaged Community for a Major Road Project buy-in during the early design phase of the nine-mile road renovation in Wichita.
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