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Granicus EngagementHQ

Citizen Engagement & Transparency
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About this Product

EngagementHQ enables government agencies to gather, analyze, and act on public sentiment in real time—using AI-powered moderation, multi-channel feedback, and comprehensive insights to drive transparent and inclusive decision-making.

Product Features

Feature Description
Omni-Channel Feedback Collection
Allows residents to contribute via web, mobile, email, or social—with responses ranging from text and photos to map annotations
AI-Driven Sentiment Analysis & Moderation
Automatically classifies feedback as positive, negative, or neutral, and supports 24/7 human+AI moderation—ensuring respectful and safe public forums.
Insights Dashboard & Community Segmentation
Centralizes feedback, tracks themes, and enables demographic filtering—empowering agencies to prioritize based on sentiment and reach underserved groups.

Customers Using This Product

Customer Project Details Actions
City of Palm Desert, CA
Used EngagementHQ to launch a project hub with interactive forums, surveys, and newsletters—resulting in a 100% increase in engagement with Spanish speakers, 82.5% newsletter open rate, and an average of 3,100 monthly views.
City of Fairfax, VA
Integrated EngagementHQ with govDelivery to double project subscribers, collect 1,100 survey responses in two days, and significantly increase cross-departmental engagement.
Kansas Department of Transportation (KDOT)
Built a public engagement site using EngagementHQ for a major road project, driving 13,000 visits, 220 subscribers, over 500 new users per month, and collecting 70 geotagged feedback pins

Product Case Studies

Case Study Description Actions
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Sample Contracts

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