Product Details
Citibot Text Chat lets residents ask questions, report issues, and receive updates through simple text messaging—powered by AI to deliver instant, accurate responses and integrate seamlessly with your city’s existing service systems.
Product Demo
YOUTUBE
Product Features
| Feature | Description |
|---|---|
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24/7 Text-Based Access
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Residents can submit questions or service requests via text—any time, without needing an app or login.
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Smart Generative AI Responses
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The chatbot answers inquiries based on the local government’s own website, FAQs, and documents, delivering dependable and accurate information.
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Seamless Workflow Integration
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Responses and requests integrate into city systems or CRMs, ensuring staff can follow up efficiently and with context.
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Customers Using This Product
| Customer | Project Details | Actions |
|---|---|---|
City of Opelika, AL
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Launched “Connect Opelika” using Text Chat and Web Chat to reduce phone and email volume—saving ~2,500 resident wait hours and $74,340 in costs
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City of North Charleston, SC
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Implemented Citibot to streamline issue reporting via text (e.g., potholes, trash), resulting in a doubling of citizen engagement and significant operational efficiency gains.
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City of New Orleans, LA
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Deployed “Jazz,” a fully integrated Text Chat and web solution for their 311 center, maintaining resident service even during major disruptions.
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Product Screenshots
Product Case Studies
| Case Study | Description | Actions |
|---|---|---|
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New Orleans makes customer service easy in the big easy
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Orleans Parish communication district launches jazz with help from citibot
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City of North Charleston Doubles Citizen Engagement and Increases Efficiency with Citibot
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Chatbot added to City of North Charleston
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