Product Details
Citibot Voice AI is a 24/7, secure, multilingual voice assistant tailored for local government—not only delivering accurate, knowledge-base-driven responses and seamless call routing, but also ensuring accessibility and integration with existing 311 or CRM systems.
Product Demo
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Product Features
| Feature | Description |
|---|---|
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24/7 AI-Powered Voice Assistance
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Residents can call in any time and receive instant answers or be routed to the right department, reducing wait times and streamlining support.
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Multilingual & Inclusive Responses
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The Voice AI supports commonly spoken community languages with accurate phonetics and natural accents, offering equitable access across diverse populations
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Seamless Integration & Call Routing
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It integrates with existing phone numbers and CRM or 311 systems, and can escalate or reroute calls based on business hours—logging interaction as service requests automatically
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Customers Using This Product
| Customer | Project Details | Actions |
|---|---|---|
City of New Orleans, LA
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Used Citibot for texting and web chat during Hurricane Ida when phone lines were down, ensuring continuous service.
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City of Opelika, AL
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Launched “Connect Opelika,” reducing resident wait time and saving approximately 2,500 staff hours.
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City of Arlington, TX
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Adopted Citibot’s solution as a city service tool before the pandemic.
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