About this Product
Citibot Web Chat is a 24/7 embedded AI assistant that intelligently answers resident questions and handles service requests directly from your city’s website—powered by generative AI and integrated with your backend systems to boost efficiency and engagement.
Product Demo
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Product Features
| Feature | Description |
|---|---|
|
24/7 Generative AI Assistance
|
Provides residents with real-time conversational access to city services and information—any time and right from the website—by crawling and understanding agency content. |
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Automated Request Handling & Insights
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Seamlessly handles inquiries, service requests, and feedback, reducing admin burden while generating live insights and enabling more efficient citizen engagement. |
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Government-Branded, Context-Aware UI
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The chatbot adapts to each municipality’s brand and language, delivering a custom, friendly experience that maximizes resident trust and usability. |
Customers Using This Product
| Customer | Project Details | Actions |
|---|---|---|
|
City of Williamsburg, VA
|
Introduced Web Chat to complement existing communications—resulting in 79% of resident questions being resolved instantly, freeing up staff time. | |
|
City of Arlington, TX
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Adopted Web Chat before the pandemic to boost citizen engagement and enhance online service delivery. | |
|
Town of Opelika, AL
|
Launched a combined Web Chat and Text Chat system to streamline inquiries and service requests—saving residents time and improving government responsiveness |
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