Product Details
The most advanced AI-powered public service platform in the U.S., helping cities and counties automate citizen interactions across web, chat, email, and phone. AI agents handle 311 inquiries, process service requests, assist with records access, and integrate seamlessly with municipal websites and software systems. Agentic AI for local government that acts more like a team member than a tool, listening, understanding, and responding across chat, voice, email, and text in over 200 languages.
Product Demo
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Product Features
| Feature | Description |
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Multilingual AI Agents for Citizen Service
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Handle common resident questions and tasks with ease in over 200 languages. AI Agents provide instant, accurate responses, freeing government teams to focus on more complex issues while ensuring residents receive timely and effective support. 99% accuracy, less than 1% hallucinations, with capability to reduce support costs by over 30% within days.
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AI Co-Pilots for Real-Time Staff Support
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Guide government teams in real-time with AI Co-Pilots that offer contextual support during every resident interaction, ensuring accurate and consistent information is provided. Predict answers with over 90% precision, reducing guesswork and ensuring consistent support while enabling rapid onboarding for new team members.
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AI Analysts for Back-Office Automation
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Automate back-office work with AI Analysts that streamline data processing and analysis, enabling quicker, data-driven decision-making and enhancing service delivery. Route requests between AI Agents, use advanced NLP and sentiment analysis to automatically tag interactions by topic, sentiment, and urgency, and assess complexity to route escalations intelligently.
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Customers Using This Product
| Customer | Actions |
|---|---|
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City of Arcadia, CA
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Product Case Studies
| Case Study | Actions |
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How Arcadia Kept Residents Safe And Informed During The Los Angeles Wildfires With AI
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How Woodstock Delivered Fast, Reliable Communication During A Winter Storm
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Pricing Information
Pricing Model: Flexible, volume-based pricing that scales with organization's needs. Model typically includes flat monthly hosting fee with minimum number of automations tailored to client size and usage requirements. Discounted rates available for small and medium-sized businesses, startups, and government agencies. Two-minute self-installation with full AI Agent network setup within 24 hours, typically recommending two-week onboarding period for optimal results.
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