Polimorphic Constituent Relationship Manager
Product Details
Polimorphic’s CRM for Government unifies every resident interaction—from chat, voice, or workflow—into one real-time platform that accelerates service delivery, automates tasks, and preserves institutional knowledge.
Product Demo
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Product Features
| Feature | Description |
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Unified Resident Interaction Hub
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The CRM brings together all resident interactions—whether through chat, phone, forms, or workflows—into one real-time system so staff can manage everything in one place, hassle-free.
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Multi-Channel Case History & Transparency
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Residents can check any request’s status, review past submissions, and access documents anytime—eliminating confusion and reducing calls
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AI-Driven Smart Workflow Assistance
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Polimorphic’s CRM uses AI to generate to-do tasks, send timely reminders, and preserve institutional knowledge so teams stay organized and efficient.
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Customers Using This Product
| Customer | Project Details | Actions |
|---|---|---|
Gaston County, NC
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CRM & Workflow enhancements for processing foster applications and referrals.
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City of Tangent, OR
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Improved citizen engagement using enhanced CRM tools across channels.
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Village of Bayside, WI
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Staff relief and institutional knowledge preservation with integrated AI search, chat, and CRM workflows.
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Product Case Studies
| Case Study | Description | Actions |
|---|---|---|
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Gaston County, NC’s Department of Social Services Improves Internal Efficiency and Doubles Foster Inquiry Applications with New Workflows
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Gaston County, NC's Department of Social Services replaced their manual, paper-based processes with Polimorphic's digital workflows to Gaston County, NC, Department of Social Services streamline day sheet audits, adoption referrals, and foster applications, resulting in doubled foster licensing rates (achieving in two months what previously took a year) while improving internal efficiency and transparency across all departments.
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Village of Bayside Transforms Resident Services, Saving Hundreds of Staff Hours Annually
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This case study demonstrates how the Village of Bayside, Wisconsin transformed their manual, paper-based resident Village of Bayside, WI services by implementing Polimorphic's AI search and digital workflows, saving 116 staff hours annually while virtually eliminating walk-ins for permit applications and providing 24/7 online access to services for their 4,500 residents.
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Enhancing Relationships with the Community (CRM)
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This case study showcases how the City of Tangent, Oregon (population 1,200) implemented Polimorphic's CRM system to replace their manual tracking and paper records City of Tangent, OR for citizen interactions, enabling comprehensive logging and tracking of all communications from public records requests to property inquiries, which freed up the City Manager to focus more on community events and strategic city management rather than organizing and managing files.
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