Polimorphic AI Chatbot & Search

This case study demonstrates how Prospect Park, NJ Borough Hall transformed their overwhelmed, paper-based customer service operations by implementing Polimorphic's AI search and voice assistant tools, which provided 24/7 resident access to municipal services Reimagining customer service with front office tools and AI ... while reducing walk-ins and phone calls, ultimately freeing up their small staff to focus on residents who need the most assistance.

This case study demonstrates how Castle Pines, Colorado implemented Polimorphic's AI Search to simultaneously address Castle Pines, CO accessibility compliance challenges with Colorado's WCAG requirements and reduce staff workload, enabling residents to quickly find information from both current and historical documents while significantly decreasing repetitive phone and email inquiries for their 15,000-person municipality.

This case study demonstrates how Omro, Wisconsin, a small city of 3,600+ residents with only 25 full-time staff members, implemented Polimorphic's AI Search How Omro, Wisconsin, Serves Residents and ... AI search to instantly answer resident questions about ordinances and city services, enabling staff to provide immediate responses to complex queries like building regulations instead of spending time searching through physical ordinance binders, ultimately helping them "do more with the team we have" as they manage population growth and rising service costs.