Product Details
Polimorphic Voice AI is a 24/7 government-grade voice assistant that delivers trusted, empathy-driven responses in over 20 languages, instantly routing residents or dialing up a real team member when needed.
Product Demo
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Product Features
| Feature | Description |
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Instant Answers & Call Routing
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Their Voice AI skips hold music entirely, providing immediate responses or directing callers to the right place—greatly reducing wait times and support costs.
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24/7 Resident Support Across 20+ Languages
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The system runs around the clock and supports multilingual interactions sourced from trusted government-provided content
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Rapid Deployment with Significant Staff Relief
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It can be deployed in as little as 30 minutes, and governments report freeing up dozens of hours a day by automating answers to common requests.
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Customers Using This Product
| Customer | Project Details | Actions |
|---|---|---|
Borough of Prospect Park, NJ
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Prospect Park deployed Polimorphic’s AI-powered search and voice assistant, allowing residents 24/7 access to information, reducing in-person visits by 60%, and managing routine calls so staff could focus on more complex inquiries.
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Passaic County, NJ
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Passaic County’s Surrogate’s Court integrated AI-powered search and voice assistants to offer 24/7 multilingual support—dramatically reducing phone calls and walk-ins by around 60%, and freeing up staff to handle more complex work instead
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Product Case Studies
| Case Study | Description | Actions |
|---|---|---|
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Reimagining customer service with front office tools and AI support
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This case study demonstrates how Prospect Park, NJ Borough Hall transformed their overwhelmed, paper-based customer service operations by implementing Polimorphic's AI search and voice assistant tools, which provided 24/7 resident access to municipal services Reimagining customer service with front office tools and AI ... while reducing walk-ins and phone calls, ultimately freeing up their small staff to focus on residents who need the most assistance.
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Improving Accessibility and Efficiency with AI and Multilingual Integration
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This case study showcases how Passaic County Surrogate's Court implemented Polimorphic's AI search and voice Passaic County, NJ Surrogate’s Court assistant with multilingual capabilities to serve their diverse community 24/7 in multiple languages, resulting in a 60% reduction in foot traffic and fewer calls while providing better accessibility to residents navigating probate and estate administration processes.
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